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CANCELLATION POLICY

 Changes and cancellation by us: As referred to above, we may have to make changes to and correct errors in advertised and confirmed details.

 Most changes are minor. Occasionally, we have to make a "significant change". A significant change is a change made before departure which we can reasonably be expected to have a major effect on your trip. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options: -

1.      (For significant changes) accepting the changed arrangements; or

2.      purchasing an alternative trip from us, of a similar standard to that originally booked if available. We will offer you at least one alternative trip of equivalent or higher standard for which you will not be asked to pay any more than the price of the original trip. If you do not wish to accept the trip, we specifically offer you, you may choose any of our other available trips, but you must pay the applicable price of any such trip. This will mean you paying more if it is more expensive.

Please note, the above options are not available where any change made is a minor one.

Compensation will not be payable and no liability beyond offering the above-mentioned choices can be accepted.

Cancellation by you

Up to 8 days prior to arrival – forfeit accommodation deposit

7 days and less prior to arrival - 100% cancellation fee will be charged for accommodation and activities booked

100% cancellation fee is applicable for special events cancelled/deferred within 48 hours of start time.

Should an accommodation booking be cancelled due to a medical related issue, any monies received will be credited to be redeemed within 6 months of original travelling/activity date. (Medical certificate to be submitted & subject to management approval).  Should the new date fall in a different rate/season category the difference will be due for payment. No cash refunds will be allowed.

INDEMNITY

We offer adventurous excursions, and it must be accepted that some excursions such as game drives, horse riding and animal interactions involve a certain unpredictable element due to the inherent danger of close contact with animals. Also, adventure sports such as zip-lining or quad biking have inherent danger associated.  Whilst we make every effort to ensure safety, we will not be responsible for any injury, illness, death, loss (including loss of possessions and loss of enjoyment), damage, expense, cost, or other sum or claim of any description however caused. Right of Admission is reserved. Each visitor enters the property and participates in the activities conducted by the lodge on a voluntary basis and at his or her own risk. Admission is subject to acceptance of the terms and conditions contained in this agreement.

Clients should be prepared to sign a ‘Waiver of Responsibility’ form before undertaking tours or excursions.  This form is an understanding that all clients need to always exercise judgement and care to ensure their safety and the safety of fellow guests.

We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services which any supplier agrees to provide or arrange for you where we have not agreed to provide or arrange these services as part of our contract. Such additional services will include any activities which do not form part of your contracted trip arrangements which a supplier agrees to provide or arrange for you while you are away.